IT Maintenance Made Easy

Extend the lifecycle of your IT infrastructure and your investment beyond the OEM warranty.

Optimize Your Technology Investment For Greater Returns

An expired OEM warranty doesn't have to mean the end of your hardware. Maximize your IT investment with ServAssist. Extend the lifecycle of your hardware with ﬂexible and customizable ServAssist warranty options, ensuring your hardware remains supported and retains value, giving you the most ROI on your IT equipment.

Expert Level 3 & 4 Engineers
Certified Engineers readily available to respond to tickets to keep your business up and running.
Flexible & Convenient Solutions
Safeguard and manage your assets with flexible options to best meet your IT needs.
All OEMs Supported
Support for all major IT OEMs, including Dell, HP, IBM, Lenovo, Juniper, Cisco, and more.
Large Stock of Replacement Parts Inventory
Access to strategically located parts depots to ensure a quick turnaround time to keep downtime to a minimum.
Standard & Customizable Service Levels
Receive full lifecycle IT management with co-term service level options.
Asset Management Platform
Asset Management Platform renewal dates, contracts, and tickets for all your assets.

Asset Management with ServAssist

Available for both desktop and mobile, the xByte ServAssist platform keeps all of your contracts in one place.

Stay informed on contract renewal dates, avoiding any coverage lapses.
Manage assets in production by warranty, location and get details reporting on specific criteria.
View and manage tickets with reporting and automatic updates sent via email.

ServAssist Maintenance Options

xByte Limited Warranty

Advance Replacement RMA for Parts
No Cost for Product Return
Technical Support for Purchased Product
100% Money Back Guarantee

ServAssist 9 x 5 Help Desk & NBD Parts Onsite

All previous benefits
- Advance Replacement RMA for Parts
- No Cost for Product Return
- Technical Support for Purchased Product
- 100% Money Back Guarantee
Flexible Contract Term
Flexible Contract Start Date
Replacement Parts Sent with No Return Requirement
Support Ticket Submissions Through Website
Direct Access to Help Desk (Monday - Friday, 9am - 5pm)
Software Support (Billed on a Time & Materials basis with an hourly rate)

ServAssist 24/7 Help Desk & NBD Parts Onsite

All previous benefits
- Advance Replacement RMA for Parts
- No Cost for Product Return
- Technical Support for Purchased Product
- 100% Money Back Guarantee
- Flexible Contract Term
- Flexible Contract Start Date
- Replacement Parts Sent with No Return Requirement
- Support Ticket Submissions Through Website
- Direct Access to Help Desk (Monday - Friday, 9am - 5pm)
- Software Support (Billed on a Time & Materials basis with an hourly rate)
Direct Access to Help Desk 24/7
Support Ticket Opened Within Minutes

	xByte Limited Warranty	ServAssist 9 x 5 Help Desk & NBD Parts Onsite	ServAssist 24/7 Help Desk & NBD Parts Onsite
Advance Replacement RMA for Parts
No Cost for Product Return
Technical Support for Purchased Product
100% Money Back Guarantee
Flexible Contract Term
Flexible Contract Start Date
Replacement Parts Sent with No Return Requirement
Support Ticket Submissions Through Website
Direct Access to Help Desk (Monday - Friday, 9am - 5pm)
Direct Access to Help Desk 24/7
Software Support (Billed on a Time & Materials basis with an hourly rate)
Support Ticket Opened Within Minutes

Download our Service Levels Flyer

Testimonials

"XByte has top notch customer service and support. Highly recommend them for all your server and data storage needs."
Quincy D.

"They had what I needed and the price was right. Shipping was fast as well. Support staff there was great. Will be doing business with them again."
Linen B.

"These guys are absolutely incredible. Service, support, and their collective knowledgebase are rock solid."
Carl C.

"I have been doing business with this company for 6 years, and never had a bad experience."
Reed V.

"Response time at xByte is better that the manufacturers. I am very satisfied with the service."
Jack C.